Simple and clear details about our offering

Our goal is to shed some light on what RemoteLink is and how it works in simple terms. We’ll skip the hand waiving, marketing fluff, and complex technical jargon in favor of basic answers to common questions.

You have questions, we have answers.

1. What is RemoteLink?

RemoteLink is a platform for managing distributed systems. That’s a mouthful, right? Let’s unpack that description a bit. RemoteLink was designed to help companies support large numbers of devices that run outside of their main offices. Specifically, it helps automate delivery workflows to ensure key data is moved quickly and efficiently. It also includes tools that help manage applications and standardize configuration on distributed devices. In short, you can think of RemoteLink as a hub for delivering important files and applications.

2. What does RemoteLink do?

The short answer is that RemoteLink automates work. It is a solution that can solve almost any distributed data delivery and maintenance task. In fact, many of our customers think of RemoteLink as the Swiss Army knife of distributed workflow automation.

Our integrated scripting makes it easy for administrators to create functions tailored to their specific needs. These functions can be scheduled or triggered dynamically as needed. As workflows execute, the results are logged for review and auditing. Finally, hooks and triggers are provided for integration with other systems when desired.

RemoteLink offers central management and visibility, while providing options for server, interactive, or client workflow execution. This includes the ability to define and run jobs from the server or endpoints as needed. Our scheduling and execution flexibility is truly unique in the market and helps illustrate the value we bring to automation with distributed systems.

3. Would I benefit from using RemoteLink?

We understand that not every solution is right for every problem. You don’t want to shove a square peg into a round hole, right? With that in mind, how do you know if RemoteLink is worth considering? Take a minute to review the following questions to help see if our solution is a likely fit.

Do you …

  • have devices deployed to stores, restaurants, hotels, etc.?
  • leverage devices in vehicles or other mobile scenarios?
  • need to deliver key data between HQ and remote or mobile devices?
  • want to ensure that applications and configuration settings are consistent and up to date?
  • have interest in automating workflows to manage your distributed applications and systems more effectively?
  • run Windows, Linux, Unix, TCx Sky/FlexOS, or Andriod devices?

If you answered yes to these questions, it is likely that RemoteLink would be a valuable addition to your environment.

4. How do you define the key capabilities that RemoteLink provides?

The key capabilities that RemoteLink provides include:

  1. Intelligent Delivery
    • Efficiently deliver files, software patches, and content to large numbers of distributed endpoints.
    • Provide central management of data delivery and collection with significant scalability and embedded capacity controls.
  2. Robust Workflows
    • Build robust, yet intuitive scripts to support end-to-end workflows.
    • Leverage an extensive list of events to help automate operational tasks.
    • Support triggered workflows based on server and client conditions.
  3. Intuitive Interface
    • Automate business-critical processes using a powerful, yet straightforward web admin interface.
  4. Complete Visibility
    • Benefit from end-to-end traceability of file and software delivery activity to quickly see what is planned, what is occurring, and what has already executed.
  5. Granular Control
    • Specify schedules, parameters and conditions for data delivery and management activities. Control who can define work and executed activities in the system.
  6. Event and Alert Notification
    • Generate events from key administrative and operational activities.
    • Trigger alerts with external notification capabilities based on rules linked to the type or quantity of raised events.

5. How does RemoteLink work?

RemoteLink utilizes server, middleware, and client components to automate distributed workflows. The server components manage job execution, capacity control, event processing, and system maintenance activities. As needed, server services can be distributed across multiple servers and environments to facilitate scale and fault-tolerance requirements.

The middleware handles message routing. Coordination of all work securely flows through centralized message queues. The only exception is file transfers, which leverage secure web protocols directly with server services.

Clients respond to scheduled and dynamic job requests, process work as assigned, and report activity status to the server. When enabled, clients can monitor activities and run work independently, reporting results to the server as needed. Please get in touch if you would like to learn more about how RemoteLink works and how it would work in your environment.

6. What makes RemoteLink unique?

Here are three key things that make RemoteLink unique.

  1. Flexibility
    • Support flexible workflow automation for distributed systems
    • Runs where you need it to – on prem or in the cloud
  2. Control
    • Execute work when and how you determine necessary
    • Ability to define and run jobs from the server or endpoints 
  3. Visibility
    • Offers detailed visibility of work ­– past, present, and future

7. Can RemoteLink help simplify my environment?

Celebrity chef Alton Brown loves a multitasker… so do we! RemoteLink can help simplify your environment by replacing work done by several different types of tools. Specifically, RemoteLink can:

  1. Manage software delivery and updates
  2. Configure applications
  3. Deliver key business data
  4. Integrate with other systems
  5. Schedule centralized and distributed processes
  6. Help monitor systems and activities
  7. Provide visibility to job history

Please get in touch if you are interested in talking about how RemoteLink can help reduce the number of tools used to manage your distributed systems.

8. Where can I run RemoteLink?

RemoteLink runs where you need it to. Many of our customers need to run RemoteLink within their environment (on premises). Increasingly, organizations are looking to leverage cloud infrastructure. As long as there is a way for devices to connect to the server, you can run RemoteLink anywhere.

9. What device types are supported?

RemoteLink supports the following device types:

  • Windows
  • Linux
  • Android
  • Unix (AIX, HPUX, SCO, Unixware, etc.)
  • TCx Sky (FlexOS 4690)

If you have interest in a device type that is not on this list, please reach out and let us know.

10. Is RemoteLink easy to use?

RemoteLink is very simple to use. The modern web admin makes navigation, creating workflows, and monitoring activities very straightforward. If you would like to see RemoteLink in action please let us know, we’d be happy to arrange an online overview and demo.

11. How do I get started?

A conversation is always the best place to start. It would be great to talk about what you are looking to do and how RemoteLink might help you achieve your goals. If there is a good fit, we often suggest considering a small pilot implementation as the next step.

Let us show you RemoteLink in Action

Scroll to Top