Training
Invest in the people that make things work.
Course Overview
Training is perhaps one of the most overlooked aspects of system operations. It is common to expect system administrators will simply learn how things work as they go. However, a solid understanding of how RemoteLink is designed to function can greatly improve how your system operates. Knowing what RemoteLink can do, and how to leverage it to accomplish your objectives, will help maximize your investment.
Our administrator training is a 6 week online course that will cover basic and intermediate topics. The structure is specifically designed to accommodate your busy schedule and day-to-day activities. Classes will include a mix of lecture, discussion, and hands-on lab application exercises.
Schedule and Cost
The next class starts April 1st and ends May 8th. Classes are on held each Tuesday and Thursday from 10:00AM to 11:30AM ET.
The cost for the course is $4,500 USD.
Interesting in RemoteLink training?
Course Details
RemoteLink administrator training is divided into 8 lessons and 4 labs. Each lesson will be approximately 90 minutes and will use the following format:
Presentation and lecture | 30 minutes |
Interactive demonstration | 45 minutes |
Questions and answers | 15 minutes |
Instructors will be available at the end of each week to review and answer any additional questions that may come up. Think of this like office hours to touch base with one of our knowledgeable trainers. This check-in is an ideal time to work on practical application relating to the topics being covered.
During the course, four sessions will be set aside for structured lab exercises. These activities are designed to help reinforce basic concepts and expose participants to more advanced options in an isolated environment.
Note: Each class session will be recorded for playback later as needed.
The following is a summary of the course agenda.
Week 1
Lesson 1 – System introduction and overview
- Solution overview and architecture
- System components
- Administrative console navigation and use
- Automation and extensibility
- System Requirements
Lesson 2 – Clients, Groups, and Attributes (part 1)
- Client installation
- Client settings and properties
- Attribute creation
- Group creation and client assignment
- Attribute population and use (intro and principles)
Week 2
Lab 1 – Client installation and configuration
- Client installation and configuration exercises
Lesson 3 – Clients, Groups, and Attributes (part 2)
- Client communications and configuration (RMQ/Proxy)
- Attribute population and use (advanced)
- Client provisioning options
- Common scenarios and best practices
Week 3
Lesson 4 – Jobs and Tasks (part 1)
- Task overview and general properties
- Task editing (intro and principles)
- Job overview and general properties (intro and principles)
- Server Jobs
- Job execution (intro and principles)
Lab 2 – Tasks and Jobs
- Task and Job creation and execution exercises
Week 4
Lesson 5 – Jobs and Tasks (part 2)
- Task properties and editing (advanced)
- Job properties and settings (advanced)
- Monitor Jobs
- Job execution (advanced)
Lab 3 – Client Monitor Jobs and Tasks
- Monitor Job creation and execution exercises
Week 5
Lesson 6 – Job history and logging
- Job History overview and contents
- Session and file transfer log details
- Global and Job log retention settings
- Job execution (advanced and mechanics)
Lesson 7 – Events and Alerts
- Event and event history overview
- Actions definition and use
- Alert definition and use
- Using Events and Alerts for notification and automation
Week 6
Lesson 8 – Troubleshooting and Utilities
- Management and communication services
- Service logs
- Database organization and data structure
- Support interface and issue management
- Services offerings
- Reporting utilities
- File delivery automation
Lab 4 – Issue Troubleshooting
- Diagnose and address common issues and challenges
Sign Up
To secure your spot in a RemoteLink Administrator training class, please complete and submit this form. We will get back with you to confirm your class registration. We will also provide instructions on how to access the live sessions and lab activities remotely.