Technical support policy

Technical support for RemoteLink is available to customers with an active Maintenance Agreement. Designated contacts (maximum 2 per company) can open and manage tickets for their organization.

  • Support for non-critical issues is available from 6:00 am – 6:00 pm PST Monday through Friday, excluding U.S. holidays. Tickets can be generated via the following methods:
  • Support for Urgent (Severity 1) issues is available 24/7. A Severity 1 issue is defined as ‘The production system as a whole is non-operational and/or the problem is having a widespread, significant impact on business operations. No acceptable work-around is available.’ The following method should be used for requesting help with a Severity 1 issue:
    • Phone – (855) 858-5880, select 6 to reach the critical support desk – an on-call engineer will answer or return your call as soon as possible

See the attached Maintenance Policy for more details on support guidelines and maintenance benefits.

Unwired Revolution, Inc. (v5.0622)

Scroll to Top